It's not just compliance.

We're providing the framework

for a healthier nation.

Our track record for 100% compliance is our proudest achievement. Achieving this took a community of passionate industry advocates and world class IT professionals.

Together, we’ve also helped drive legislative protection for consumers against predatory players, while minimising costs for our customers. Ultimately, it’s made the industry stronger and more able to deliver high level services to members – and reinforced its position as one of the world’s best healthcare systems.

“New digital technologies will decide the quality of Australia’s healthcare. HAMBS strives to deliver exceptional, customer-focused technology & services to the Private Health Insurance industry.”


James Robins, CEO

Combining a powerful, informed and connected voice with agile, market driven technology.

With both industry influence and community ownership, we’re in a unique position to ensure the technology systems we build and maintain are compliant, inexpensive and meet market demands.

HAMBS is Australia’s most connected and influential advocacy group, reaching policy makers, legislators and industry regulators. We ensure fair, practical and forward thinking rules are generated to protect consumers without being expensive and onerous for our customers.

Software built and backed to help you always succeed

Managed services and top tier support

Designed to serve the greater purpose

  • Put members first and deliver proven value to your team with software used by over 60% of funds.


    • A full featured member portal allowing members to manage their private health insurance digitally.
    • An integration platform enabling seamless connectivity with third party applications and digital services.
    • Integration points with industry solutions for business process automation, business intelligence reporting and fraud detection services.
    • The most robust fraud protection through ancillary claims checking services.
    • Processing of e-commerce transactions, including HICAPS, HealthPoint, Medicare Two-Way, hospital claims and more.
    • Ensure complete data integrity with seamless business process integration.
  • Enjoy peace of mind with responsive support from local resources, with hosting from Australian data centres.


    • Core application and server hosting and maintenance.
    • Database hosting, administration and maintenance.
    • Disaster recovery.
    • Maintenance and security services including patching, backups and web-application security.
    • E-commerce gateway and communication.
    • Internet gateway and private Wide-Area Network (WAN) management.
  • Benefit from the great services you’d expect from a customer-owned, values-driven organisation.


    • Support and guidance for software applications from industry and application specialists.
    • Comprehensive problem analysis and resolution.
    • Development of solutions to meet complex requirements.
    • Industry representation and Private Health Insurance (PHI) guidance and expertise.
    • Application training services.
    • Best practice reviews of business processes, product configuration and application usage.
    • Analysis, consulting and application development services.




Level 4, 169 Pirie Street

Adelaide, South Australia



General Phone: (08) 8334 0300

Support Phone: (08) 8334 0399

Facsimile: (08) 8334 0344

General enquiries:

Support enquiries:

Hospital eligibility:



Michels Warren

Level 1, 96 Melbourne Street

North Adelaide, South Australia




Phone: (08) 8267 6888


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It's not just compliance.

We're providing the framework

 for a healthier nation.