Support
Service Desk
HAMBS provides a comprehensive range of support services to member Funds including;
- Service Desk support and advice for software applications
- Problem analysis and resolution
- Change request management services
- Management of special information requests
Network Management
In addition to our application hosting services, HAMBS offers member funds a wide range of network management services which include:
- Configuration, procurement and installation of network infrastructure
- Support and monitoring services
- Wide area network management
- Member fund branch network management
- Firewall, virus and spam security
- Domain name management
At HAMBS, we take pride not only in the quality of our applications, but also the professionalism of our team. HAMBS member funds receive a comprehensive range of technical and support services:
- Technical support and troubleshooting
- Wide area network management
- Member fund branch network management
- Database administration
- Application upgrades
- Data integrity repair and analysis
HAMBS also offers extensive consulting services at competitive rates, including:
- HAMBS Service Desk offers customer support and change request management services
- Application training (in Adelaide or on site)
- Active user groups
- Software licensing
- Industry representation and liaison
- Negotiated group pricing
- Independent reviews and consulting
- Help desk including change request management
- Software investigation
- Auditing of software use